LilyHow can we help?
Questions about Lily, your subscription, or something that isn't working? Send us a note and a person will read it.
Email support
support@lilyapp.aiHelpful to include
- What you were doing and what happened
- Your iPhone model and iOS version
- A screenshot, if you have one
Common questions
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose Lily, and tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid the next charge. Deleting the app does not cancel it.
New subscribers start with a free trial. You won't be charged until the trial ends, and you can cancel any time before then in Settings, the same way as above.
Open the subscription screen in Lily and tap Restore Purchase. Sign in on your iPhone with the same Apple ID you used to subscribe.
Lily uses your location for drive times on Get Ready and Leave By, and for errands near you. To change it, open Settings on your iPhone, then Privacy & Security, Location Services, and choose Lily.